Terms of sale


Terms and Conditions of Sale


    • Company details. Edward Ridding Design Limited t/a Alexander + Wolf (company number: 07493424) (we and us), is a company registered in England and Wales. Our trading address is 17 Mann Island, Liverpool L3 1BP. We operate the website https://alexanderandwolf.com/.
    • Contacting us. To contact us please email via https://alexanderandwolf.com/contact-us/. How to give us formal notice of any matter under the Contract is set out in Clause 12.
    • Our contract. These terms and conditions (Terms) apply to the order by you and supply of goods by us to you (Contract). No other terms are implied by trade, custom, practice or course of dealing.
    • Entire agreement. The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.
  • These Terms and the Contract are made only in the English language.
  • Placing your order. Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the goods specified in the order (Goods) subject to these Terms.
  • Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order and any specification submitted by you is complete and accurate. We accept no liability for losses which may arise as a result of incorrect information input by you.
  • Acknowledging receipt of your order. After you place an order, you will receive an email from us acknowledging that we have received it.
  • If we cannot accept your order. If we are unable to supply you with the Goods for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.
    • The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Goods. The colour of your Goods may vary slightly from those images.
    • We reserve the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirement.
    • We offer a 30-day exchange or refund guarantee. This 30-day window begins after an order has been delivered to you.
    • To qualify for our general refund and exchange guarantee, the following must apply:
  3. Items must be unworn (apart from trying on) and all tags must remain affixed to the product.
  4. All packaging other than external delivery packaging must be intact and undamaged.
  • After placing your order, should you wish to cancel your order, you must contact us immediately via help@alexanderandwolf.com. You must provide us with the following information:
  1. Your order number
  2. Items you wish to cancel
  3. your name and address
  4. your email address.
    • In the event that cancellation is not possible, the item will be delivered, and you must adhere to the return’s method stipulated below. We will not be liable for any charges incurred as a result of cancellation not being possible upon an order being submitted.
    • Faulty or mis-described items. In the event that you receive an item which is faulty, damaged or you believe it to be mis-described then the following processed must be adhered too: 
  • You must contact us immediately via help@alexanderandwolf.com. Contact must be made within 30 days of the items being delivered.
  • Should contact not be made within this timeframe, this will be considered an implied acceptance of the products and your rights to refund will be impacted.
  • You must provide the following:
  1. Your order number
  2. Which item(s) is/are damaged
  3. A detailed description of the fault/damage
  4. Photographic evidence of the problem
    • Lost orders. Orders will be classed and confirmed as being lost, 20-working days after the date of despatch for orders delivered within the UK and 25-working days after the date of dispatch in the case of international orders. Such timeframes are in accordance with Royal Mails lost order protocols.

    • We do not refund or replace items that are tracked as being delivered.
    • The processing of refunds for whatever purpose, will be done so as soon as possible, however, such a process can take up to 7-14 working days after we have notified you that you are eligible for a refund. You will be notified once a refund has been made.
    • We will only refund you via the method of original payment. Return shipping fees to be paid by you the customer.
    • Upon an order being shipped, you will be notified.
    • Occasionally our delivery to you may be affected by an Event Outside Our Control. See Clause 11 (Events outside our control) for our responsibilities when this happens.
    • Delivery is complete once the Goods have been unloaded at the address for delivery set out in your order.
    • You own the Goods once we have received payment in full, including of all applicable delivery charges.
    • We deliver World Wide.
    • If you order Goods from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges, and we cannot predict their amount.
  • You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
  • You must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable or responsible if you break any such law.
  • The prices of the Goods will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system.
  • Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.
  • The price of Goods excludes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.
  • The price of the Goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process before you confirm your order.

    • You can only pay for Goods using a debit card or credit card. We accept all major cards and Apple Pay.
    • Payment for the Goods and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your Goods.
    • We only supply the Goods for personal use by yourselves. You agree not to use the Goods for any resale purposes, or to purchase the products in any number for the purpose of resale or for the purposes of acquiring some form of commercial consideration.
    • Nothing in these Terms limits or excludes our liability for:
  • death or personal injury caused by our negligence.
  • fraud or fraudulent misrepresentation.
  • breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
  • any other liability that cannot be limited or excluded by law.
  • Subject to Clause 10.2, we will under no circumstances be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
  • any loss of profits, sales, business, or revenue; or
  • loss or corruption of data, information, or software; or
  • loss of business opportunity; or
  • loss of anticipated savings; or
  • loss of goodwill; or
  • any indirect or consequential loss.

    • We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).
    • If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
  • we will contact you as soon as reasonably possible to notify you; and
  • our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
  • You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Goods you have already received and we will refund the price you have paid, including any delivery charges.
    • When we refer to “in writing” in these Terms, this includes email.
    • Any notice or other communication given [by one of us to the other] under or in connection with the Contract must be in writing and be delivered personally, sent by pre-paid first class post or other next working day delivery service, or email.
  • A notice or other communication is deemed to have been received:
  • if delivered personally, on signature of a delivery receipt or at the time the notice is left at the proper address;
  • if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second working day after posting; or
  • if sent by email, at 9.00 am the next working day after transmission.
  • In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
  • The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

  • We may assign or transfer our rights and obligations under the Contract to another entity [but will always notify you in writing or by posting on this webpage if this happens.
  • You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.
  • Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).
  • If we do not insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.
  • Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
  • Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.
  • Governing law and jurisdiction. This Contract is governed by English law and each party irrevocably agrees to submit all disputes arising out of or in connection with this Contract to the exclusive jurisdiction of the English courts.

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